Official Documents

Terms and Conditions MyCuci App

Please read these terms and conditions carefully before using the mycuci app platform. By registering or using our services, you agree to be bound by all provisions stated herein.

Updated: January 2026

Important Things You Need to Know

The following is a summary of the key aspects of the mycuci app terms and conditions. Please read the full document below for complete information.

Age Restriction – 18 Years and Above

Mycuci app is open only to individuals aged 18 and above. Registration by those under the age limit is strictly prohibited and any such account will be terminated immediately.

One Account Per Player

Each player is only permitted to hold one active account on mycuci app. Owning multiple accounts is a violation of these terms and may result in the freezing of all accounts and balances.

Bonus Terms Clearly Stated

All mycuci app bonuses and promotions are subject to wagering requirements and conditions clearly stated in each offer. Please review the terms before accepting any bonus.

Account Security Is Your Responsibility

You are responsible for maintaining the confidentiality of your mycuci app account password. Do not share your login credentials with anyone, including family members or friends.

Withdrawals Subject to KYC

All withdrawals from your mycuci app account require completed identity verification (KYC). This is a standard security measure to protect your account and funds.

Fraud & Abuse Prohibited

Any attempt at fraud, money laundering, software bug exploitation, or bonus abuse will result in account termination and forfeiture of balance without notice.


01 Acceptance of Terms

By accessing, registering for, or using any part of the mycuci app platform — including the website, mobile app, or any related services — you hereby confirm that you have read, understood, and agree to be fully bound by these terms and conditions.

These terms and conditions constitute a legally binding agreement between you as the user and mycuci app as the platform operator. If you do not agree with any part of these terms, you are not permitted to continue using mycuci app's services.

These terms and conditions should be read together with Privacy Policy and the Responsible Gaming mycuci app, all of which together form the entire agreement between you and our platform.

Mycuci app reserves the right to update or modify these terms and conditions at any time. Changes will take effect immediately upon publication on the website. Your continued use of the platform after any changes constitutes your acceptance of the amended terms.

02 Eligibility and Account Registration

Age Restriction

Mycuci app services are only available to individuals who have reached the age of 18. By registering an account, you confirm that you are 18 years of age or older. mycuci app reserves the right to request proof of age at any time and to suspend or terminate any account that does not meet this requirement.

One Account Per Player

Each individual is only permitted to hold one active account on mycuci app. Owning multiple accounts — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — is a serious violation of these terms. mycuci app uses advanced detection systems to identify duplicate accounts, and all accounts involved may be terminated with balances forfeited.

Registration Information

You are required to provide accurate, complete, and up-to-date information when registering a mycuci app account. This includes your full name, date of birth, active email address, and valid phone number. Providing false or misleading information is a breach of these terms and may result in immediate account termination.

Identity Verification (KYC)

Mycuci app implements an integrated identity verification process (KYC) as part of our commitment to security and compliance. You may be required to submit identity verification documents such as a national ID, passport, or other valid documents. Failure to submit the required documents within the specified timeframe may result in account suspension.

The mycuci app KYC process is typically completed within 1–3 business days after complete documents are received. First-time withdrawals and withdrawals exceeding certain limits require completed KYC verification before processing.

03 Deposits and Withdrawals

Deposit

Deposits to your mycuci app account can be made using a variety of supported payment methods, including local bank transfers and e-wallets listed on the platform. Deposits are typically credited to your account within minutes after the transaction is successfully confirmed by the payment provider.

  • Mycuci app does not charge any processing fees for deposits.
  • Minimum and maximum deposit limits vary depending on the selected payment method.
  • You may only deposit funds from legitimate sources and in your own name.
  • Mycuci app reserves the right to reject deposits from suspicious or unrecognized sources.

Withdrawal

Withdrawal requests from your mycuci app account will be processed in accordance with our internal procedures. Withdrawals are typically processed within 24 business hours after the request is approved, subject to the required verification.

  • Withdrawals can only be made to a bank account or e-wallet registered in your own name.
  • Mycuci app reserves the right to request additional verification before approving any withdrawal request.
  • The withdrawal method must be the same as, or equivalent to, the original deposit method where applicable.
  • Withdrawals exceeding certain limits require completed KYC verification.

To protect the security of your funds, mycuci app applies full encryption to all financial transactions. Every withdrawal request is reviewed by our finance team before approval.

Unclaimed Funds

If your mycuci app account is inactive for a specified period, the balance in that account may be subject to our inactive account policy. mycuci app will attempt to contact you using your registered contact information before any action is taken.

04 Bonuses, Promotions & Rewards

Mycuci app offers a variety of bonuses and promotions from time to time. All offers are subject to specific terms and requirements stated alongside each promotion. The following are general conditions that apply to all mycuci app bonuses unless otherwise stated:

Wagering Requirements

Received bonuses must be wagered according to the multiplier stated in the relevant promotion terms before the bonus funds or any winnings derived from them can be converted to withdrawable funds. This wagering requirement is part of the promotion mechanism designed to ensure fair and responsible use of the platform.

General Bonus Rules

  • Each player is eligible to receive the welcome bonus once only.
  • Bonuses are non-transferable to other players and cannot be directly exchanged for cash.
  • Mycuci app reserves the right to void bonuses if there are signs of abuse or fraud.
  • Bonuses obtained through unauthorized means or via multiple accounts will be voided.
  • The mycuci app VIP Programme rewards you with tiered benefits based on your gaming activity.

Please review the specific terms of each promotion before accepting a bonus. mycuci app reserves the right to modify or cancel any promotion without prior notice.

05 Game Rules

All games available on the mycuci app platform have their own rules that players are required to follow. By playing any game on mycuci app, you agree to comply with the following rules:

Game Fairness and Randomness

All games on mycuci app use a Random Number Generator (RNG) that has been independently audited by accredited international bodies. This ensures every spin, hand, or game outcome is truly random and free from any manipulation. mycuci app does not modify, restrict, or influence the outcome of any game.

Game Results Are Final

All game outcomes recorded by the mycuci app server are final and cannot be disputed. In the event of a discrepancy between what is displayed on your device and the mycuci app server records due to connection issues or technical problems, the server records shall prevail.

Technical Disruptions

In the rare event of a serious technical disruption during a gaming session, mycuci app will investigate and provide a fair resolution based on available technical records. Players may contact the mycuci app support team to report any technical issues encountered.

06 Prohibited Player Conduct

The following is a list of strictly prohibited conduct on the mycuci app platform. Any player found to be involved in the activities below will face appropriate action, including account termination:

  • Registering or managing more than one mycuci app account.
  • Providing false information during registration or the KYC process.
  • Using automation software, bots, scripts, or any third-party tools to influence gameplay.
  • Exploiting bugs, technical errors, or vulnerabilities in the mycuci app system.
  • Engaging in any form of financial fraud, including the use of another person's credit card or bank account.
  • Engaging in money laundering or using the platform for any illegal purpose.
  • Abusing bonuses or promotions through bonus abuse or arbitrage (hedge betting).
  • Threatening, abusing, or behaving disrespectfully toward staff or other players.
  • Sharing account login credentials with any other party.

Mycuci app operates an active 24/7 monitoring system to detect suspicious activity. All confirmed fraud cases will be reported to the relevant authorities in accordance with applicable laws.

07 Account Termination and Suspension

Termination by mycuci app

Mycuci app reserves the right to suspend or terminate any player's account at any time, with or without prior notice, in the event of a breach of these terms and conditions, suspicious activity, or at mycuci app's absolute discretion. In cases of serious violations, any balance in the affected account may be forfeited.

Termination by Player

You may request to close your mycuci app account at any time by contacting our support team. Prior to closure, you must ensure there are no active unresolved wagers and submit a withdrawal request for any remaining balance (subject to the applicable withdrawal terms).

Self-Exclusion

As part of mycuci app's commitment to responsible gaming, players may apply for temporary or permanent self-exclusion. Excluded accounts will not be accessible during the active exclusion period. More information is available on the Responsible Gaming page.

08 Liability Limits

Mycuci app provides its platform on an "as is" basis and makes no guarantee that services will always be free from interruptions, errors, or technical delays. To the extent permitted by law, mycuci app shall not be liable for:

  • Indirect, incidental, or consequential losses arising from use of the platform.
  • Loss of funds or opportunities resulting from technical disruptions or internet connectivity issues on the player's end.
  • Actions by third parties such as game software providers or payment providers.
  • Losses arising from a player's failure to maintain the security of their own account.

Mycuci app's total liability to any player under any circumstances shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

09 Responsible Gaming

Mycuci app is committed to responsible gaming practices. We believe gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship. As part of this commitment, mycuci app provides:

  • Daily, weekly, and monthly deposit limit tools that you can set yourself.
  • Play time limit tools and automatic reminders.
  • Temporary account pause options ranging from 24 hours to 6 months.
  • Permanent self-exclusion option for players who need it.
  • Links to professional help and counselling resources.

For more information about these tools and how to use them, please visit the Responsible Gaming mycuci app.

If you or someone you know feels that gaming is starting to affect daily life, please contact the mycuci app support team or seek professional help. We are here to assist.

10 Amendments to Terms

Mycuci app reserves the right to modify, update, or replace any part of these terms and conditions at any time. Material changes will be communicated to players via in-platform notifications or email to your registered address.

It is your responsibility to review these terms and conditions from time to time. Continued use of the mycuci app platform after any changes take effect constitutes your acceptance of the latest version of those terms.

If you do not agree with the changes made, you have the right to terminate your account and withdraw any remaining balance before the changes take effect.

The latest update date of the mycuci app terms and conditions is always displayed at the top of this page. Please check periodically to ensure you are always aware of the latest applicable terms.

Any enquiries regarding these terms and conditions may be directed to the mycuci app support team via live chat available on our platform.

Got Questions?

The mycuci app support team is ready to help you understand our terms and conditions or answer any other enquiries.

The mycuci app platform is for adults aged 18 years and above only. Please play responsibly.


Read and Understood? Join mycuci app Now

Register a free account and enjoy a safe, fair, and exciting online gaming experience alongside thousands of other Malaysian players.

Bahasa Melayu